Click any text to edit. Drag tiles between cells, drag the hexagons to reorder stages, and drag the speech bubbles up or down to set how the claimant feels. Use + in a cell to add a step, pain point or opportunity.
Pain pointOpportunityCRM implicationClaimant sentimentMoment of truth
Does this map reflect what happens today?
Fix the map directly if something is wrong or missing, then rate each stage. Your edits travel with your answers when you submit.
Submit your feedback
Submitting downloads a feedback file with your answers and your version of the map. Send it to the project team.
